HEED policies
These terms govern website orders, payment, delivery, and use of HEED custom business-data research. The package and audience you submit at checkout define your order.
The short version: website checkout binds the package price to the target, exclusions, requested fields, quantity instruction, and email delivery recipient submitted by the customer. Work begins after confirmed payment, and your finished file is delivered by email within 48 hours of that confirmation. Each package uses the accepted-row definition below and a 14-day replacement window.
These Terms of Service are an agreement between HEED and the person or organization requesting or purchasing services. By accepting an order, you confirm that you are at least 18 years old and authorized to bind the customer organization.
If an accepted order confirmation conflicts with these terms on a project-specific commercial detail, the order confirmation controls for that detail.
HEED researches, organizes, reviews, and delivers custom business datasets based on the target submitted with an accepted order. HEED is a managed research and delivery service, not access to a self-service contact database.
Choose a package, fill in the order form, and complete secure checkout. Confirmed payment places the order for the exact target and delivery instructions submitted. Your finished file is delivered by email, or by a secure link sent to that email, within 48 hours of confirmed payment. No separate order approval is required from you.
Customer support is available through the HEED Support Telegram bot and email. Supplier operations remain restricted to the authenticated HEED owner. Public support messages cannot start research, authorize spending, or retrieve private order details or files. Telegram is not a customer checkout or dataset-delivery channel.
An order may define required fields, target criteria, exclusions, source restrictions, volume, format, research date, review method, delivery schedule, permitted use, price, payment terms, and any replacement policy.
The package prices shown on the website are fixed for the corresponding accepted-row definition. The customer selects a package, provides the full dataset specification, and completes secure website checkout. Research begins after confirmed payment. Applicable taxes, approved add-ons, or a custom request are shown before payment.
The 48-hour delivery period starts when HEED receives confirmed payment from the payment provider. Changes requested after payment are separate from the submitted order; contact support so we can confirm any change to price or delivery timing before proceeding.
Contacts 25 (previously called Proof 25) is limited to one per organization. Use the private upgrade link in your order-confirmation email to reserve one Contacts 100, 250, 500 or 1,000 upgrade within seven days of the original payment confirmation. The same buyer and organization, targeting and delivery instructions apply. All 25 original rows count toward the larger total and the full $75 is deducted. You may reserve before the original file arrives. A credited checkout reserved in time may be paid later; it remains your one reserved credit while that checkout is payable. Your upgraded file is due within 48 hours of the upgrade payment confirmation.
If fewer accepted rows are available, selecting “maximum available” permits a smaller file and does not waive the value of missing rows. HEED refunds the portion of the payment attributable to undelivered rows. If no accepted rows can be delivered, that payment is refunded in full.
If HEED misses the 48-hour deadline, you may choose a revised delivery date or a refund for the undelivered portion. A missed deadline alone does not create a refund for accepted rows already delivered.
Refunds for a confirmed shortfall are calculated as the payment collected for the order multiplied by the number of newly owed rows left undelivered, divided by the number of newly owed rows. The amount is rounded to cents and capped at the remaining unrefunded payment. For an upgrade, the original 25 rows are accounted for under the original $75 order and are not refunded twice. Duplicate requests are linked to the existing order or row review.
Contact HEED support by email or the published support bot. We acknowledge requests within one business day. After independently verifying a shortfall or non-delivery against the original payment, delivery and prior refunds or remedies, we initiate the refund within three business days. The payment provider determines when the refund reaches your account.
An unverified claim that delivered records “did not work” does not establish non-delivery, change delivered rows into undelivered rows, or trigger a refund. Invalid-record requests remain subject to the evidence-based 14-day review and one-for-one replacement policy in Section 4. Confirmed eligible remedies and existing order rights remain intact. There is no automatic invalid-record refund or fixed replacement completion deadline.
For an email-and-phone contact package, an accepted record matches the ordered target and includes company, website, location, one current decision-maker, title, validated work email, checked business phone, source URL, and checked date. A phone may be a direct line or the company’s main business line and is labeled when that distinction is known.
For an Instagram or TikTok public-profile package, an accepted row matches the ordered target and contains the selected profile output: public username plus canonical profile URL; public username plus a non-empty public bio; or public username plus a public follower-count snapshot captured on the checked date. A follower snapshot is a count, not a list of follower identities. Social-profile packages do not include private contact information unless a separate accepted order expressly adds lawful contact research.
A record is eligible for one-for-one replacement when it is duplicated within the delivery, outside the ordered criteria as of the checked date, or missing an accepted field.
Send a replacement request within 14 days of delivery with your order reference, the affected rows and the specific issue. Row numbers or identifiable records are enough; you do not need internal IDs. We match the request to the purchaser, original order and delivered file. Include useful supporting information you have, such as a bounce notice, call outcome or source link. We will help identify reasonable additional evidence where needed.
HEED independently reviews your report against the original order, delivered file, retained checks where available and supporting evidence. A complaint alone does not establish a defect, and missing historical checks are not grounds for automatic denial. Confirmed eligible defects receive one-for-one replacements. If the evidence is inconclusive, the claim stays under review; we explain what further evidence is needed and when we will next update you.
We preserve the original request date while investigating. Repeat submissions about the same delivered row are linked to the existing claim and do not create duplicate replacements. A defective replacement remains reviewable under the applicable order rights.
Changes after delivery, customer-system errors, campaign performance, subjective dissatisfaction and missing optional fields are not replacement events. No replies, no sales or unanswered calls do not by themselves establish a defective record. A bounce is reviewed for its actual cause.
Non-delivery and undelivered quantity are handled separately. This review process does not reduce existing order rights or create an automatic invalid-record refund or a guaranteed replacement completion time. This revision applies to new orders that accept this version of the Terms. Orders accepted under an earlier version retain their existing rights.
Business information changes frequently. A delivered record is a time-stamped research result, not a permanent statement. HEED does not promise that every field will remain current after delivery or that the availability of contact information means a person consented to every possible use or communication.
Except for the checks and remedy expressly included in the accepted order, HEED does not guarantee that information is complete, error-free, suitable for every purpose, or capable of producing replies, meetings, sales, revenue, or any other campaign result.
The customer is responsible for providing lawful criteria and instructions, reviewing records before use, protecting delivered files, honoring corrections and opt-outs, maintaining required suppression lists, and complying with privacy, marketing, consumer-protection, employment, platform, intellectual-property, and other applicable laws.
Commercial email, including business-to-business email, may be regulated. The customer is responsible for sender identification, unsubscribe processing, consent where required, calling and texting restrictions, and other outreach obligations. See the FTC’s CAN-SPAM compliance guide.
You may not request, purchase, use, resell, or distribute a HEED deliverable for unlawful surveillance, stalking, harassment, discrimination, identity theft, credential access, doxxing, fraud, deceptive outreach, spam, platform abuse, bypassing access controls, or another illegal purpose.
No eligibility or consumer-report use. You may not use a HEED deliverable to determine any person’s eligibility for credit, insurance, housing, employment, education, government benefits, or another purpose governed by the Fair Credit Reporting Act or similar law. HEED does not offer consumer reports for those purposes. The FTC explains that actual activity—not a label—determines whether federal credit-reporting law applies.
HEED may reject or stop work because of illegality, restricted use, nonpayment, source restrictions, security risk, abuse, or a material misrepresentation.
The customer retains its rights in material it supplies. HEED retains its software, methods, templates, schemas, workflows, research processes, and know-how. After full payment, the customer may use the deliverable for the lawful internal business purpose stated in the order. Resale, republication, sublicensing, or use for a materially different purpose requires written permission unless the order expressly allows it.
Facts themselves may not be owned as intellectual property, and third-party rights remain unaffected. HEED is not affiliated with a third-party website merely because information originates there. Source availability, licenses, and third-party terms may affect delivery.
Each party will use reasonable care to protect the other party’s nonpublic order criteria, customer-supplied lists, pricing, methods, and business information. This does not cover information that is public, independently developed, previously known without restriction, or lawfully required to be disclosed.
Except for obligations expressly stated in an accepted order, services and data are provided on an “as available” basis to the extent permitted by law. HEED disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement where those disclaimers are legally permitted.
To the extent permitted by law, HEED is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from the service or a customer’s use of a deliverable. Any project-specific liability cap, indemnity, or exception must be stated in the accepted order or another signed agreement. Nothing in these terms limits liability that cannot legally be limited.
HEED may update these terms as the service or law changes. Updates apply prospectively from the effective date shown at the top, unless a written order says otherwise. If part of these terms is unenforceable, the remaining terms continue. Failure to enforce a provision once is not a waiver.
Any governing law, venue, arbitration, class-waiver, assignment, or project-specific dispute term must be identified in the accepted order or another signed agreement.
Questions about these terms can be sent to hello@getheed.app.